• We aim to have your tracking details to you within 1-2 days of order placement. As soon as your items have processed, these tracking details are emailed to you from crew@motoest.com.au.

• Please check your junk mail or add our email to your address book so we don't skip your inbox.

• If you ordered smaller items such as stickers, they will be sent in an Australia Post envelope with no tracking.

• If you have any queries regarding a delivery or tracking, please get in touch & quote your order number. We're here to help!

• Prices for international shipping are calculated at checkout.

• Shipping prices provided are for Australia Post International Express or Courier, it varies by country.

• Your purchase will typically arrive within 4-14 business days and we make every effort to deliver on time. Just like driving a car, remote destinations can take a little longer to get to.

• Any import duties, taxes or other fees are the sole responsibility of the receiving customer. We recommend checking with your local customs office to determine any tax on imports before ordering as this is not the responsibility of Moto Est.

• If you open your tracking link, and don't see much information, don't worry, this is completely normal. Detailed information will only appear, once your parcel lands into your country and clears customs. This is just a limitation of the tracking system, so rest assured that your parcel is making its way to you, and moving behind the scenes. Once the parcel has arrived in your country, you can search the tracking through your local postal service.

• Customers are responsible for paying any freight charges incurred by refused shipments and unclaimed goods.

• Moto Establishment Pty Ltd use a number of Australia Post & Courier services for delivery depending on the address and the item & we pride ourselves on prompt delivery of your items.

• Customers are responsible for receiving their parcels & Moto Establishment Pty Ltd can not be held liable for returned or lost items if no one is at the address to accept the parcel or the address details were incorrect.

• Cost for re-delivery attempts will be passed to the customer if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.

• Most items are delivered within 2-4 working days within Australia, and 4-14 working days Internationally (all remote destinations can take longer). Some items may take longer and we recommend checking the product page for any notes about extended delivery times for that item.

**AS OF 1 JUNE 2024 ALL SALE ITEMS ARE FINAL. ALL DISCOUNTED & SALE ITEMS ARE NOT ELIGABLE FOR RETURN AND ALL SALES ARE FINAL**

• Only faulty items will be eligible for return.

• All returned item(s) must be undamaged in original condition, unworn, unsoiled, free from animal hair & in original packaging with tags attached.

• Once received, we typically process returns within 2-3 days.

• Return shipping costs are not included & at your own cost.

• Shipping fees are non-refundable.

• All items are discounted or on sale and all sales are final meaning no returns are eligible unless found faulty.

• All items are discounted or on sale and all sales are final meaning no returns are eligible unless found faulty.

• All items are discounted or on sale and all sales are final meaning no returns are eligible unless found faulty.

• If you are returning a faulty item, please make sure you mark the package with “FOR RETURN”.

• Any packages returned to us must have a valid international tracking number.

• D3O® items can not be bought separately as a stand alone item.

• D3O® armour must be purchased with the product that requires them as an upgrade only.

• If D3O® is bought as an upgrade to a product and that product is being returned, it must be returned with the armour or the return is not accepted until the matching armour is returned.

• If D3O® armour is purchased without being a valid upgrade to a garment, the order will be cancelled.

Even with the strictest of quality control protocols, damaged or defective items can happen, albeit rare. If you believe you have received a faulty item that smuggled it's way through our quality control, please email a 'Faulty Return Request' to crew@motoest.com.au including:

• Your full name & order number
• Detailed description of the fault
• Photo evidence showing the issue

Please note that items damaged as a result of wear and tear are not considered faulty.

Once we receive your 'Faulty Return Request', we will send you an acknowledgement, assess the case & let you know the process forward to fix the issue. This process can take a few working days so please bear with us & we will aim to resolve your issue as promptly as possible.

• All sales are final & all returns are not deemed property of Moto Establishment Pty Ltd and will not be accepted, no exceptions.

• Any & all shipping costs paid at time of order are non-refundable.

• Moto Establishment Pty Ltd cannot be held liable for any returned items lost in transit.

• Moto Establishment Pty Ltd are not responsible for any items that may be returned to us by mistake.

• We provide manufacturer size charts as a guide only to help you find your perfect fit but in the event the item isn't the perfect fit, Moto Establishment Pty Ltd is not liable is not an eligable reason for return.

• Any returned items that are not deemed to be in original condition, unworn, unsoiled (including items adorned with pet hair) & in original packaging with tags attached, are not eligible for an exchange, refund or credit note.

• Face masks are not eligible for return due to hygiene reasons.

• If we deem your return ineligible, you will be sent an invoice to cover the cost of returning the item/s to you.

• Any ineligible returns not collected/shipped within 14 days of notification will be donated to charity & cannot be recovered.